Privacy Policy

PRIVACY POLICY
(updated 03/2020)

For information on additional privacy policies applicable to California users, please refer to our California Privacy Rights page.

This is the Privacy Policy of StudentLoanAdvice.com, LLC and its managers, members, officers, employees, agents, affiliates, coaches, and representatives (collectively “SLA”). Our “Website” (studentloanadvice.com) is operated and managed by SLA and is made available for the sole purpose of facilitating advice and consultation regarding the management, refinancing and repayment of student loans for users who sign up for SLA’s services and choose to use the Website.

  1. REVIEW AND CONFIRMATION OF PRIVACY POLICY

Before you use SLA services, you should carefully review this Privacy Policy and related Terms of Use. Only submit personal information and use SLA services if you accept this Privacy Policy and Terms of Use. If you do not want SLA to collect or process your personal information in ways described in the Terms of Use and this Privacy Policy, you should end this session now and refrain from using the Website in the future. If you continue to use the Website you hereby consent to the collection and use described herein of your personal information. 

  1. COLLECTION OF PERSONAL INFORMATION

This Privacy Policy explains how SLA collects, uses and shares information, how your personal information is kept secure and used on its website, and provides information about your privacy rights. SLA DOES NOT SHARE OR SELL ANY OF THE INFORMATION YOU PROVIDE WITH OTHERS, but SLA may use the information you provide to improve customer service, personalize your user experience, and to send periodic emails.  For uses beyond these identified, SLA will notify you at the point of submission, or when SLA believes in good faith that the law requires it.

SLA collects information about users of the Website in two general ways: directly from you when you book a consult, enroll in a course, subscribe to a newsletter, and in connection with other activities, services, features or resources available through the Website; and from your device to our Website through server logs and other technologies. SLA uses the information collected primarily to deliver information, resources and services that are most relevant and helpful to you.

a. Information that you provide

When you choose to interact with SLA through the Website, you will be invited to submit certain personal information, which SLA collects in order for SLA to directly connect with you, provide you with resources and services, and which may be used to determine marketing strategies and advertising. The information will vary but may include name, address, phone number, birth date, billing and delivery information, email address, credit card information and other demographic information. The service that you seek will determine the personal information collected.

b. Information that SLA collects

When you visit the Website, SLA may collect certain information automatically from your device like pixel-tags, cookies, and other tracking tools that will recognize data which may include your IP address, device type, unique device identification numbers, browser-type, and other technical information. SLA may also collect information about how your device has interacted with our Website which helps SLA analyze users’ practices and preferences.

c. How SLA uses collected information

SLA may collect and use users’ personal identification information for the following purposes: (i) to improve customer service by using user information to respond to customer service requests and support needs more efficiently, (ii) to personalize user experiences by using information in the aggregate to understand how SLA users as a group use the services and resources provided on our Website, and (iii) to send periodic emails by using user email addresses, provided by users, to send information and updates pertaining to consults and orders, and to respond to inquiries, questions or other requests.

  1. AUTHORIZATION TO CONTACT

By visiting the Website or providing your contact information to SLA, you agree that this action constitutes a purchase, inquiry and/or application for purposes of telemarketing laws. Regardless of the fact that your telephone and/or mobile number may be listed with the Federal Do-Not-Call Registry or your State Do-Not-Call list, you are providing your express written consent to receive future information (including telemarketing) about products and services from SLA, and you hereby agree and consent to our contacting you using the information you have provided and will provide to SLA. This means SLA may contact you by e-mail, phone and/or mobile number (including use of automated dialing equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your wireless or other telecommunications device may be capable of receiving (i.e., video, etc.). You further acknowledge that you are not required to agree directly or indirectly or enter into an agreement regarding our telemarketing efforts as a condition of purchasing any services from SLA.

  1. USER-GENERATED CONTENT

The Website includes features such as message boards, blogs, social networks and comment boards that facilitate the submission and publication by its users of content such as comments, questions, ideas, suggestions, photos, videos and links (“User-Generated Content”).  In addition to the other policies contained herein, the following policies apply to User-Generated Content:

a. Content Policy

User-Generated Content that SLA determines, in its sole discretion, to be offensive, inappropriate or not otherwise keeping with the spirit of the Website, such as spam, advertising, off-topic content, content containing vulgar or offensive language, and content that may violate the rights of others may be removed. We also reserve the right to block users for violation of SLA policies.

b. Use Authorization

By submitting or uploading User-Generated Content on our Website, you are authorizing SLA to use, publish, and otherwise reproduce, modify and distribute such User-Generated Content with or without the User’s name or the name of your minor children in perpetuity, worldwide in any and all SLA-related media for any lawful purpose. Such use may include, without limitation, information, education, promotion or advertising of SLA or its products or services via the internet, web sites, mobile apps, and social media. Users are not authorized to upload or post any photos or videos of individuals other than the user without the permission of such other individuals (or their parent’s or legal guardian’s permission if a minor).  By submitting any User-Generated Content, you represent and warrant that you own such User-Generated Content and that its submission to and publication on the Website will not violate any rights of third parties or otherwise violate applicable law.

c. Treatment of User-Generated Content

All User-Generated Content will be treated as non-confidential and non-proprietary.  Any submitted User-Generated Content becomes the property of SLA without compensation to the user.  SLA may reproduce such User-Generated Content freely and for any purpose.  Without limiting the generality of the foregoing, SLA may use any ideas, artwork, inventions, developments, or concepts embodied or contained in any User-Generated Content.

  1. CHANGES TO THE PRIVACY POLICY

SLA may revise, modify or amend the information contained in the Privacy Policy or other Terms of Use at any time. Any such revision, modification or amendment shall be effective immediately upon either posting it to this Website or otherwise notifying you.  By continuing to access or use the Website after those changes become effective, you agree to be bound by the revised Privacy Policy.

  1. LINKING TO OTHER SITES

From time to time we will provide links to other websites, not owned or controlled by SLA. We do this because we think this information might be of interest or use to you or where, as a user, we can provide you with value-added services. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of other sites. A link to a non-SLA website does not constitute or imply endorsement by SLA. Additionally, we cannot guarantee the quality or accuracy of information presented on non-SLA websites. We encourage you to review the privacy practices of any website you visit.

  1. WITH WHOM SLA MAY SHARE INFORMATION

SLA does not share or sell personal information about users with unaffiliated third parties. We may share personal information with the following entities:

a. Contracted service providers (for example, printing and mailing companies, marketing and/or advertising service providers, data processing services, IT providers, payment processors, and other entities who are contracted to provide services or at SLA’s direction);

b. Affiliated third parties (parties that SLA is affiliated with to provide services and resources);

c. Government agencies, other regulatory bodies and law enforcement officials as required by law; or

d. Other third-parties, with your consent.

Our service providers and affiliated third parties are obligated to keep the personal information we share with them confidential and use it only to provide services specified by SLA.

If SLA’s service providers or other affiliated third parties do not comply with SLA’s policies, the relationship may be subject to termination.  If you feel you have received unsolicited emails promoting SLA or the Website, please email our Customer Service at [email protected]

  1. LIMITATION OF LIABILITY

SLA SHALL NOT BE LIABLE TO YOU, UNDER ANY CIRCUMSTANCE OR UNDER ANY THEORY OF LIABILITY OR INDEMNITY, FOR ANY DAMAGES OR PENALTIES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR OTHER DAMAGES) WITH REGARD TO ANY THEFT, LOSS, ALTERATION OR MISUSE OF PERSONAL OR OTHER INFORMATION DUE TO DATA BREACH OR OTHER BREACH OF SLA, OR THAT HAS BEEN LAWFULLY PROVIDED BY SLA TO THIRD PARTIES AND THE FAILURE OF ANY THIRD PARTY TO ABIDE BY THIS PRIVACY POLICY, THE THIRD PARTY’S PRIVACY POLICY OR ANY AGREEMENT BETWEEN THAT THIRD PARTY AND SLA.

  1. KEEPING PERSONAL INFORMATION SECURE

SLA uses appropriate technical and organizational measures to protect the personal information that we collect and process through the Website. The measures SLA uses are designed to provide a level of security appropriate to the risk of processing your personal information. Where SLA shares data with third parties pursuant to contracts with those parties. The security of your personal information provided to such third parties is the responsibility of such third-parties.  SLA cannot guarantee that such data will be kept secure by such third parties and you are encouraged to consult the data security policies of those third-parties.

  1. DATA RETENTION

SLA retains personal information collected from you when there is an ongoing legitimate business need to do so (for example, to provide you with a service you have requested, SLA marketing strategies, etc.).

When SLA has no ongoing legitimate business need to possess your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then SLA will securely store your personal information and isolate it from any further processing until deletion is possible.

  1. TRACKING

SLA tracks users over time and across third party websites (such as Google and Facebook) to provide targeted advertising.  SLA does not provide to third parties (other than specified herein) and third parties cannot collect any personal information from SLAs Website. 

  1. YOUR DATA PROTECTION RIGHTS

You have the following data protection rights:

a. SLA does not send any communications, for marketing or other purposes, unless you have opted in to the receipt of such communications.  You have the right to opt-out of marketing communications SLA or affiliated third parties send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the e-mails SLA or affiliated third parties send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact Customer Support.

b. If SLA has collected and possesses your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any collection or use prior to your withdrawal, nor will it affect your personal information used in reliance on lawful grounds other than consent.

c. You have the right to opt-out from receiving text alerts that you previously opted in to receive. You can unsubscribe from delivery of text alerts by following the instructions in any such text message.

SLA will respond to all requests received from users wishing to exercise their data protection rights in accordance with applicable data protection laws.

  1. APPROPRIATENESS OF CONTENT

Although this Website and its links may offer general information, this Service does not solicit or accept information from any person younger than 18 years of age. This Website is not intended to attract children under the age of 18. 

  1. CONTACT SLA

If you have any questions or concerns about our use of your personal information, what information has been collected, or this Privacy Policy, please contact Customer Support at [email protected]

For more information on additional privacy policies applicable to California users, please refer to our California Privacy Rights page.